General Information


For security reasons at all venues it is essential that delegates wear their name badge at all times – this includes name badge display in sessions and catering breaks. Delegates not wearing their name badge will not be permitted entry until it is displayed. Not wearing your badge may mean you are delayed in attending the conference.

Banking and Credit Cards

24-hour ATMs are located throughout the city, suburbs and regional areas. Most major banks are open weekdays from 9.30am - 4.00pm and close on Fridays at 5.00pm. Major credit cards are accepted at most facilities.

Car Parking at venues

(see “Dates, Venues and Times’). To find places or see / download maps go to: – for anywhere you want.

Certificates of Attendance - Collection, Copies or New Orders

If your certificate is not in your package, please notify the registration desk. Requests after the conference for copies or new orders incur an administration fee of $22.00.

Seminar Session Times and Occupational Health and Safety Regulations

Each session will commence on time - so please ensure you allow plenty of time to get seated. For Occupational Health and Safety reasons, standing or sitting on the floor is not permitted.

Conference Registration Desk Times
Day 1: 8.00am – 4.30pm Day 2: 8.30am – 3.30pm

Currency Exchange

Foreign currency exchange offices are located at international airports. These typically offer less attractive rates than banks. Money is worked in decimal currency (dollars and cents). Many international banks and their agencies have branches in cities throughout Australia.


The current used is 240 volts, AC universal outlets. Universal outlets for 240v or 110v shavers are standard in most hotels. Airports and travel shops sell an adaptor that you may require.

Goods and Services Tax

A GST of 10% is charged. International delegates may be eligible for a refund on some of your purchases. Tel: 02 6275 6666 or visit


Qualified massage professionals may be available for a 10 minute head and neck massage for a very reasonable fee. Where room allows full body massages may be booked. Make your booking direct with the massage service.


Post and check messages for delegates on the message board near the registration desk.

Shopping Hours

24-hour supermarkets, fast food and convenience stores are readily available. Most shops open between 9.00am - 6.00pm weekdays with a later close on Fridays at 9.00pm and noon and/or 5.00pm closing on Saturdays. Only major stores tend to open on Sundays until 5.00pm.

Special Requirements

Provision to notify us of special requirements was made on your registration form. Should something you forgot arise, or a request been overlooked, please call in at the registration desk.


Melbourne operates on Eastern Standard Time (AEST) which is 10 hours ahead of Greenwich Mean Time (and 11 hours AEDT from the end of October to March).

Transport to Your Hotel

Some hotels offer a courtesy bus to and from the city’s international airport. Inquire on booking. Information about shuttle buses and trains from the airports:

- In Melbourne, Tullamarine Airport is 22kms from the central business district (CBD). Skybus operates a shuttle bus service with convenient pick-up and drop-off at the airport at $AUD15.00 one-way and $24 return for adults. Children are $5 one-way and $10 return. Family tickets cost $50 return. Taxi cabs are also available costing you about $35.00 one-way depending on the time of day.

- In Sydney, Mascot Airport is 7 kms from the CBD. KST Airport Shuttle goes to Central Station connecting with trains and buses out to Parramatta (approx. 45 mins away). The shuttle costs $12 per person one-way and $17 return to anywhere in the CBD. Airport: 02 9667 9111.

- In Brisbane, Kingsford-Smith Airport is 17 kms from the CBD. Shuttle Coach Trans goes to the CBD and Roma Transit Centre for connection with trains and buses. This costs $9 one-way and $15 return to the Transit Centre, or $12 one way or $22 return to city hotel, or you can take a train from the airport for $10 to the Roma Transit Centre. Airport Tel: 07 3406 3191.

- In Perth Airport is 17 Kms from the CBD. The CONNECT shuttle operates from the International and Domestic terminals. Tickets are $15.00 one way and can be purchased from the driver. The public bus is operated by Transperth and leaves from the bus stop at the domestice terminal. A taxi to the CBD costs approx. $38.00