Technical information about webinars


You will need a desktop or laptop PC or Apple computer with speakers and a microphone or an iPad, tablet, or other mobile device to access the virtual conference room. 

Pre-webinar equipment test

We encourage you to test your computer equipment a few hours before the webinar to make sure everything works as it should. Make sure the volume setting on your computer or mobile device is turned up. It may assist to use headphones.

We will do everything we can to eliminate technical difficulties within our control and we will have a contact person available for technical issues during the live webinar. Refunds will not be issued for technical issues on the attendees side.

If you have a weak or unstable internet connection and it drops out during the webinar click onto the webinar link again and it will bring you back into the training when your connection has resumed.

Webinar platform and internet connection

The webinar platform is ZOOM. You do not need to download any software before the webinar.

Logging into the webinar

A few days before the webinar you will be sent a link by email to join the webinar. This link is for your use only and should not be shared with individuals or groups.

Access to the webinar:

1. Copy and paste the URL for the webinar into your web browser or click on the link:
2. Depending on your default browser you may be prompted to open Zoom.
3. Ensure you connect your audio and test your sound
4. Once connected, you will automatically join the Virtual classroom

System requirements for accessing the Zoom webinar

1. Internet connection- broadband wired or wireless (3G or 4G/LTE)
2. Speakers and a microphone- built-in, USB plug-in or wireless Bluetooth
3. A webcam (not essential but recommended)

Zoom webinars are supported on the following web browsers:  

- Windows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
- Mac: Safari 7+, Firefox 27+, Chrome 30+

Supported tablet and mobile devices for the Zoom webinar:  

- iOS and Android devices
- Blackberry devices

- Surface PRO 2 running Windows 8.1
- Surface PRO 3 running Windows 10

We recommend that you log into the webinar 10 minutes before it starts to check everything is working at your end.

Asking questions during the webinar

If you want to ask a question you can write it in the Q&A box. The presenter will leave time toward the end of the presentation to answer questions. The questions will be moderated by the Host.  

If you have any questions, please contact us!