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Health and well-being of employees, clients and customers is fundamental to best practice business models. Occupational health and safety is a legal requirement and also boosts productivity and retention of valuable employees through prioritising people’s lives both in and out of the workplace. 

The concept of Trauma Informed Practice (TIP) has broadened beyond mental health settings into legal practice and organisations taking a proactive approach in provision of services to the public, and creating psychological safety for employees. But what does TIP mean and how does an organisation develop policy, procedures and practice built upon these principles? 

Trauma informed organisations (TIO) recognise the high prevalence of trauma in society and therefore, the possibility of trauma experiences in the lives of employees, clients and customers. A TIO creates an environment where employees and the public they serve feel physically and psychologically safe. This is achieved through developing trauma informed policy, procedures, and protocols at every level of the organisation.

A TIO provides training to increase knowledge about trauma, impacts, and skills to support employees and their clients. It recognises the impact on employees working with traumatised individuals, provides supervision, vicarious trauma training and 1:1 consultation as required.

Naomi has over three decades of experience in the field of complex trauma, as a therapist, clinical supervisor, consultant, author and trainer. Since 2009, she has provided consultancy and training to the United Nations, and develops TI programs for law firms, financial institutions, justice departments, private and public organisations

Naomi has a suite of training in trauma informed principles and practice which can be delivered in-person or on-line. She will collaborate with you to design training to meet the specific needs and requirements of your organisation.

“There’s a crack in everything, that’s how the light gets in”.

– Leonard Cohen

Photo Credit: Javier Soriano/AFP/Getty Images

Consultation and training partners

United Nations

  • Head Quarters, New York, USA
  • Economic and Social Commission for Asia Pacific, Bangkok, Thailand
  • Global Service Center, Brindisi, Italy

Law Firms, Police and Justice Departments

  • Maurice Blackburn Lawyers
  • Russell Kennedy Lawyers
  • Gordon Legal
  • Arnold Thomas & Becker Lawyers
  • Carina Ford Immigration Lawyers
  • Knowmore Legal Service (supporting victims at the Royal Commission into Institutional Responses to Child Sexual Abuse)
  • Maddocks Lawyers
  • Attorney General’s Solicitors Dept.: ACT – NSW – VIC
  • Dept. of Justice & Attorney General: Victim Assist, Qld
  • Victoria Police: Sexual Offences and Child Abuse Unit

Financial Institutions, Management, Accountancy and Consultancy Organisations

  • National Australia Bank
  • Industry Super Australia
  • KPMG – Mental Health and Wellbeing Workforce Capability Framework 

We are honoured to have worked with the following organisations

What Corporate & Commercial Clients Say About Training with Naomi Halpern

Naomi has been working with Maurice Blackburn since 2014. She provides a range of important services to our employees to help them protect themselves from Vicarious Trauma. This includes training, run both remotely and in person across a broad scope of topics, counselling and debriefs, and emergency trauma support. Naomi is responsive and flexible in her approach and provides these services to an excellent standard of quality.

Susan Green, National Learning and Development Manager, Maurice Blackburn Lawyers

"I am writing to convey my sincere appreciation for your work and dedication. As the pandemic announcement was approaching, you immediately answered my call for assistance. This year, we have reached almost 4,000 individuals with wellness activities and training workshops, nearly triple our usual reach. You developed new materials, including support to families dealing with pandemic related stressors; caregivers build skills to provide psychosocial support for COVID patients; raise awareness of domestic violence risks; and stress management of a new normal. These new tools will benefit UN Personnel across the globe throughout the pandemic. Your work has a global impact on our UN Personnel, and I want to thank you again for your efforts and dedication."

Dawn Straiton, DNP, MSN, Chief Staff Counsellors’ Office, Department of Operational Support, UNHQ

"A very big thank you for your involvement in our leadership program. While of course changing the culture of financial services is a huge task, it’s through many small interventions and conversations that we can make change, and last week’s conversation had a really big impact for those leaders in the room. We really saw a shift over the week in how each of them was thinking about our customers and understanding the human face and impact of these experiences. We are so grateful that you were willing to partner with us and to help our leaders grow and understand these issues in a different way."

Naomi McQuaid, Talent Management, National Australia Bank

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