Terms and Conditions Live Webinars and In-Person Training  

• Your registration includes: Handout, 6 month access to the recording for online training and Certificate of participation.   

• Registration is for individual use only. Links to live webinars and recordings cannot be shared with others.  

• All payments must be made by Credit Card – Visa and MasterCard only. All credit card payments will incur a surcharge of 1.6% per transaction.  

• Group bookings 3+ people must be from the same organization and paid with one payment.  

• Invoicing is only available for group bookings of 3+ in the same training.  

• All fees in Australian dollars (AUD). Fees inclusive of GST. 

• NO SPECIAL EXCEPTIONS on fees or policies are possible.  

• Fulltime student discount – must be fulltime, provide requested details on the online application form, payment for training self funded – income under $AUD50,000 

• Please provide your direct email and contact details for materials / updates – ensure this is provided where an AGENCY funds your registration.  

• Confirmation with your tax-deductible receipt will be emailed on registration – contact us if not received.  

• Registration is only available for the whole training. It is not possible to register for particular parts of a training when it runs over more than one session or day. If you are unable to attend part / all of a live webinar, you will receive the recording(s) as part of your registration package. Refunds are not available for parts you may be unable to attend live.

• PAYMENT must be received by the closing date of the registration category you registered under. If payment has not been received by the closing date of the category registered under, your registration will automatically be transferred to the next registration category. If payment is not received 2 working days prior to the event, your registration will be cancelled.

• Transfer registration to another webinar is not permitted.

• All dates subject to expiry at 5.00pm Australian Eastern Time 

• Time Zone: Webinars are scheduled for Australian Eastern Time. AEST from first Sunday of April – to first Sunday of October, when it changes to AEDT. Please check your time zone. A link to a time zone convertor will sent with your link to the webinar. Delphi Training and Consulting is not responsible for miscalculations relating to the webinar start time in your area and will not issue refunds due to timing mix-ups. 

• A link to the webinar and any handouts will be emailed to you at the email address on your registration 48 hours prior to the training.

  if you do not receive it, please check your Junk email as some servers divert email addresses not added to your safe recipients list. Please contact us at least 1 hour before the training if you don’t receive your link. Information about the training will be sent to the email address you registered under. If you change the email address you registered under, please notify us immediately to ensure you receive training details. 

• Technical issues: We will do everything we can to eliminate technical difficulties within our control. Refunds will not be issued for technical issues on the attendees side.  

• CANCELLATIONS – Webinars: Must be made in writing. A refund minus $15 for 90-minute webinars, $30 for 3-hour webinars, $60 for 6-hour webinars and $80 for 8-hour webinars administration fee will be issued up to 7 business days prior to the webinar for which you are registered. NO REFUND after this date. There will be no administration fee charged for cancellations from countries in the South Asia and Asia Pacific Region listed in the World Bank country classification by income level tier system. This applies to countries in the region listed as tier IV – V – VI.                 
• CANCELLATIONS – In-Person workshops: Must be made in writing. A refund minus $90 administration fee for in-person workshops up to 10 business days prior to training. NO REFUND after this date.  
• All webinar recordings are copyright of The Delphi Centre Pty Ltd and may not be copied, shared or shown in public or professional settings without written permission. Purchasing webinars is an agreement to uphold copyright laws.  

• In the unlikely event circumstances beyond our control result in the postponement or cancellation of a webinar or workshop, we will reschedule as soon as practical. A full refund or opportunity to transfer to the re-scheduled webinar or workshop will promptly be provided to registrants. 
• Delphi Training and Consulting reserves the right to change and update terms and conditions and registration fees without notice.